Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy outlines the terms and conditions under which Synarion IT Private Limited ("Company," "we," "our," or "us") processes refunds and handles project cancellations for our IT services. This policy is designed to be fair to both our clients and our business operations.

By engaging our services, you acknowledge and agree to this Refund and Cancellation Policy in conjunction with our Terms and Conditions.

2. Service Categories

Our refund policy varies based on the type of service provided:

• Custom Development Projects: Web development, mobile apps, enterprise solutions
• Design Services: UI/UX design, graphic design, branding
• Consulting Services: IT consulting, strategy, technical advisory
• Marketing Services: Digital marketing, SEO, social media management
• Maintenance & Support: Ongoing support, hosting, updates

3. Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel projects at any time by providing written notice to Synarion IT Private Limited. Cancellation terms depend on the project stage:

Before Project Commencement:

• 0-48 hours after agreement: Full refund minus 5% processing fee
• 48 hours - 7 days: 90% refund (10% cancellation fee)
• After 7 days: 80% refund (20% cancellation fee)

During Project Execution:

• Payment for completed work phases will be retained
• Partial refund for incomplete phases based on work progress
• Client receives all deliverables completed up to cancellation date

3.2 Company-Initiated Cancellation

Synarion IT Private Limited may cancel projects in the following circumstances:

• Non-payment of invoices beyond agreed terms
• Client breach of contract terms
• Unreasonable or abusive client behavior
• Force majeure events making project completion impossible
• Discovery of illegal or unethical project requirements

In case of company-initiated cancellation (except for client breach), unused advance payments will be refunded within 10 business days.

4. Refund Eligibility

4.1 Eligible Scenarios

Refunds may be considered in the following situations:

• Project cancellation before significant work commencement
• Failure to deliver project within agreed timeline due to company error
• Deliverables that materially fail to meet agreed specifications
• Technical impossibility discovered after project initiation
• Company inability to continue project due to internal factors

4.2 Non-Eligible Scenarios

Refunds will NOT be provided in the following cases:

• Change of mind after project commencement
• Client dissatisfaction with delivered work that meets agreed specifications
• Delays caused by client's failure to provide feedback or approvals
• Third-party service failures beyond our control
• Completed work phases or delivered milestones
• Custom development work that has been delivered and accepted
• Time-based services already rendered (consulting, support hours)

5. Service-Specific Refund Terms

5.1 Custom Development Projects

• Planning Phase: 80% refund if cancelled before development starts
• Development Phase: Refund based on incomplete milestones only
• Testing Phase: No refund for completed development; partial for incomplete testing
• Deployment Phase: No refund once deployment is completed

5.2 Design Services

• Concept Phase: 70% refund if cancelled before design iterations
• Design Phase: 50% refund if cancelled before final designs
• Revision Phase: 25% refund during revision cycles
• Final Delivery: No refund once final designs are delivered

5.3 Digital Marketing Services

• Setup Phase: 60% refund if cancelled before campaign launch
• Active Campaigns: Refund for unused ad spend only
• Monthly Services: Pro-rated refund for unused portion of current month
• Completed Reports: No refund for delivered analysis and reports

5.4 Maintenance & Support

• Prepaid Support: Pro-rated refund for unused support hours
• Monthly Plans: Cancellation effective from next billing cycle
• Emergency Support: No refund for already provided support

6. Refund Process

6.1 Refund Request Procedure

To request a refund, clients must:

1. Submit a written refund request to contact@synarion.shop
2. Include project details, reason for refund, and supporting documentation
3. Provide original payment transaction details
4. Allow up to 5 business days for refund request review

6.2 Refund Processing Timeline

• Review Period: 3-5 business days to assess refund eligibility
• Approval Notification: 1-2 business days for approval communication
• Processing Time: 5-10 business days for refund processing
• Bank Transfer Time: 3-7 business days depending on bank

6.3 Refund Methods

Refunds will be processed using the following methods:

• Bank Transfer: Direct transfer to client's bank account (preferred method)
• UPI: For eligible smaller amounts
• Check: Only for clients who specifically request this method
• Original Payment Method: When technically feasible

7. Partial Refunds and Work Retention

7.1 Completed Work Ownership

In case of partial refunds, clients retain ownership of all completed work phases that have been paid for. Synarion IT Private Limited will provide all completed deliverables and source files for paid portions of the project.

7.2 Intellectual Property Considerations

For projects involving custom development, clients will receive rights to completed, paid-for components. However, Synarion IT Private Limited retains rights to general methodologies, frameworks, and reusable code components.

8. Dispute Resolution

8.1 Internal Resolution

We encourage clients to first discuss any concerns with our project management team. Many issues can be resolved through open communication and project adjustments.

8.2 Escalation Process

If internal resolution is not achieved:

1. Formal written complaint to management within 30 days
2. Review by senior management team
3. Mediation through agreed third-party mediator
4. Legal resolution as per Terms and Conditions

9. Force Majeure and Exceptional Circumstances

In case of force majeure events (natural disasters, pandemics, government restrictions), Synarion IT Private Limited will work with clients to either:

• Postpone project timelines until normal operations resume
• Provide partial refunds for work that cannot be completed
• Offer alternative solutions or service modifications

10. Amendments and Updates

Synarion IT Private Limited reserves the right to update this Refund and Cancellation Policy. Material changes will be communicated to existing clients via email. Continued engagement with our services after policy updates constitutes acceptance of the revised terms.

11. Contact Information

For refund requests, cancellations, or questions about this policy, please contact: